You are currently on our USA based website, which ships to Northern & Southern America, UK, Europe and Africa.
All orders placed on our US website are sent from our US based warehouse.
If you have any questions or if we can help with anything at all, please contact us on firstname.lastname@example.org.
Choose between our Eco Packaging and our Signature Gift Wrapping options at checkout.
Eco Packaging Option
Your order will be sent in our 100% organic cotton eco bags, our smaller sizes feature a drawstring closure with our larger sizes being a tote style. To ensure your items arrive in perfect condition, they will be sent in our 100% biodegradable poly bags.
Gift Wrapping Option
Your order will be sent in our signature Spell box and will be wrapped in tissue paper.
You will receive our signature Spell Bridal Box and your gown wrapped in tissue paper.
Recycling & Finer Details
Our Eco Drawstring Bags are unbleached, organic cotton & reusable. We thank you for choosing to walk a little lighter on this earth.
We moved to 100% Bio-degradable polybags in August 2016. As these bags break down naturally, they can be placed in your compost or organics waste bin.
Please Note: Some older items may still be packaged in our non- bio-degradable polybags. We recommend contacting your local council to find out how to recycle these, as it can vary depending on what facilities they have available.
- Free Shipping for all orders over $150
- Flat Rate $9.95 for orders under $150
- Express Courier Service $12.95
All orders are sent via USPS Priority and take 3-5 business days to arrive after dispatch. In addition, an Express Courier service is available for orders within the USA for $12.95. These orders will be sent with either UPS or Fedex, and take 1-2 business days to arrive after dispatch.
All orders placed before 1pm PDT time are processed the next business day. Once your order is dispatched you will receive shipping confirmation and tracking details.
All orders placed before 1pm PDT time are dispatched the next business day, this includes orders sent with our Express Courier service.
Please note: during busy periods or within 5 days of a new collection launch or sale, there may be some delays
Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at email@example.com. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.
If you are located outside of the US, we offer flat rate shipping of $25.
All international orders are sent with DHL's Global Mail service or APC that is then passed onto your local postal service once the order arrives in your country. Delivery times can vary between 7-14 business days for DHL Global Mail or 7-21 business days for APC. Once dispatched you will receive shipping confirmation and tracking details.
During COVID-19 due to the significant delays with international shipping (up to 3 months) our warehouse may send international parcels with alternative carriers.
All orders placed before 1pm PDT are dispatched the next business day. Please note, during sale periods or within 5 days of a new collection launch there may be some delays.
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Spell is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
For further information, we recommend contacting your local customs office.
All customers are responsible for customs/imports duties & taxes. Spell is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
We recommend contacting your local custom office for further information.
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.
We're proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:
- Iran, Islamic Republic Of
- Korea, Democratic People's Republic Of (North Korea)
- Saudi Arabia
Please note, we are also unable to ship to hotels, so please use a private address only.