Frequently Asked Questions

Credit Card

We accept Visa, Mastercard and American Express

PayPal

Add your bank account, credit or debit card to your PayPal account to pay securely for purchases without having to input credit card details for every transaction. You will be temporarily directed to PayPal to sign in then redirected back to the Spell website upon completion.

Shop Pay

An accelerated checkout allowing you to save your email address, credit card details, shipping and billing addresses for a fast and efficient checkout. A code will be sent as a text message to your mobile to finalise payment. We also offer Shop Pay Instalments, an interest free buy now, pay later option. You can find out more here.

Google Pay

Google's secure payment gateway that allows you to pay for purchases using saved details to avoid inputting credit card details for every transaction.

Apple Pay

Pay using your Apple ID when using your Apple device

Afterpay

An interest free payment plan option that we offer on all of our US orders. For more information please click here.

Klarna

An interest free payment plan option that is available to all US orders. You can find more information here.

At checkout you have the option to add your gift card or discount code to your order. This section can be found on the right hand side of the page on a desktop or by clicking Show Order Summary on mobiles. 

Only one discount can be redeemed per order, but a discount code and gift card can be used together on a single purchase. If you have a discount code personally assigned to you, this will not be automatically added, you will need to add this manually in the discount code section.

Please note that any gift cards and discount codes must be applied to the order at the check out to receive the amount off your order. We are unable to make changes to your order once it's confirmed. We recommend double checking that your code or gift card has been applied before confirming your purchase.

Unfortunately we are unable to make any changes or cancel your order once it has been placed. This is because orders are immediately transferred to our warehouse and their system for processing and dispatch. 

Please ensure all details on your order are correct before submitting your order. In particular, we recommend double checking your email and delivery address.

As per our terms and conditions, we do reserve the right to cancel an order any time up until it is dispatched from our warehouse and a tracking confirmation email is sent.